{"xsrfToken":"0c21e88633e3c9dad986ff9a189f67c6867347dc_lout","branding":{"id":"5","key":"mybodas","name":"myBODAS Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#021424","headerLinkHoverBGColor":"#021424","headerBadgeColor":"#021424"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to myBODAS Support","sharedPortalName":"myBODAS Support","userInitialAnnouncementHeader":"Before opening a ticket, explore our Knowledge Base - see link below!","userInitialAnnouncementMessageWiki":"<p><a href=\"https://community.mybodas.boschrexroth.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">&gt;&gt;&gt;Community-Link&lt;&lt;&lt;</a></p>\n<p>Before opening a ticket, explore our Knowledge Base and engage with our community! Tap into our global network of developers for swift feedback and solutions. Together, we can streamline your experience and resolve queries efficiently. Let's build solutions collaboratively.</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim myBODAS Support","sharedPortalName":"myBODAS Support","announcementHeader":"Bevor Sie ein Ticket eröffnen, nutzen Sie gerne unsere Knowledge Base - hier finden Sie den Link: ","announcementMessage":"[>>>Community-Link<<<|https://community.mybodas.boschrexroth.com/]\n\nBevor Sie ein Ticket eröffnen, durchstöbern Sie unsere Wissensdatenbank und beteiligen Sie sich an unserer Community! Nutzen Sie unser globales Netzwerk von Entwicklern für schnelle Rückmeldungen und Lösungen. Gemeinsam können wir Ihre Erfahrung optimieren und Anfragen effizient bearbeiten. Lassen Sie uns Lösungen gemeinsam entwickeln.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to myBODAS Support","sharedPortalName":"myBODAS Support","announcementHeader":"Before opening a ticket, explore our Knowledge Base - see link below!","announcementMessage":"[>>>Community-Link<<<|https://community.mybodas.boschrexroth.com/]\n\nBefore opening a ticket, explore our Knowledge Base and engage with our community! Tap into our global network of developers for swift feedback and solutions. Together, we can streamline your experience and resolve queries efficiently. Let's build solutions collaboratively.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#002b49","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/10db191b-077e-4af7-82b2-4714bf58c750/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMThmMmM3Zi01Y2Y0LTQ1YTYtYTg5OS00NWE1NDY4MDIyNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwZGIxOTFiLTA3N2UtNGFmNy04MmIyLTQ3MTRiZjU4Yzc1MCI6WyJyZWFkIl19LCJleHAiOjE3NDQyODUyMDIsIm5iZiI6MTc0NDI4NDYwMn0.vDQqfPSYYYFlmvpWcbjqQuItGz3_enCtz9gG21QMyPo&client=318f2c7f-5cf4-45a6-a899-45a546802274&height=300&mode=fit","bannerMediaApiFileId":"10db191b-077e-4af7-82b2-4714bf58c750","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"mybodas","projectId":10004,"serviceDeskId":5,"name":"myBODAS Support","description":"<p>Welcome! You can raise a request for myBODAS Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"41","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support-mybodas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[13],"key":""},{"id":"37","name":"Submit a Request","descriptionHtml":"","callToAction":"Submit a Request","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10466,"iconUrl":"https://support-mybodas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[13],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[37,41]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MYBODAS","userLanguageHeader":"Before opening a ticket, explore our Knowledge Base - see link below!","userLanguageMessageWiki":"<p><a href=\"https://community.mybodas.boschrexroth.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">&gt;&gt;&gt;Community-Link&lt;&lt;&lt;</a></p>\n<p>Before opening a ticket, explore our Knowledge Base and engage with our community! Tap into our global network of developers for swift feedback and solutions. Together, we can streamline your experience and resolve queries efficiently. Let's build solutions collaboratively.</p>","defaultLanguageHeader":"Before opening a ticket, explore our Knowledge Base - see link below!","defaultLanguageMessage":"[>>>Community-Link<<<|https://community.mybodas.boschrexroth.com/]\n\nBefore opening a ticket, explore our Knowledge Base and engage with our community! Tap into our global network of developers for swift feedback and solutions. Together, we can streamline your experience and resolve queries efficiently. Let's build solutions collaboratively.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMThmMmM3Zi01Y2Y0LTQ1YTYtYTg5OS00NWE1NDY4MDIyNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyODU4MDIsIm5iZiI6MTc0NDI4NDYwMn0.3-m_kIyhY2STvKcYAbinsKc03JFKYMcXCx8oYH2jLIk","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"318f2c7f-5cf4-45a6-a899-45a546802274","tokenDurationInMins":20}},"reqCreate":{"id":37,"projectId":10004,"form":{"name":"Submit a Request","descriptionHtml":"","callToAction":"Submit a Request","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10466,"iconUrl":"https://support-mybodas.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10143","fieldConfigId":"10286","label":"Business Criticality","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10224","label":"Critical - Development Blocked - Key ECU functionality is inoperable, halting testing, integration, or release. No feasible workaround exists.","selected":false,"children":[]},{"value":"10225","label":"Major - Significant Development Impairment - Core functionality is severely degraded, resulting in major delays in testing, integration, or feature delivery. Workaround is complex.","selected":false,"children":[]},{"value":"10226","label":"Low - Minor Development Inconvenience - Development or testing is slightly impacted but continues with minimal disruption. A workaround is available.","selected":false,"children":[]},{"value":"10227","label":"No impact - No discernible impact on the developer's ability to perform their duties, test functionality, or meet project deadlines.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10064","fieldConfigId":"10169","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"Application Software (ASW) / MASAR","selected":false,"children":[]},{"value":"10111","label":"Basic Software (BSW)","selected":false,"children":[]},{"value":"10186","label":"BODAS Connect","selected":false,"children":[]},{"value":"10119","label":"BODAS-service","selected":false,"children":[]},{"value":"10120","label":"BODAS-service editor","selected":false,"children":[]},{"value":"10117","label":"BODAS-studio","selected":false,"children":[]},{"value":"10152","label":"Codesys","selected":false,"children":[]},{"value":"10116","label":"Displays","selected":false,"children":[]},{"value":"10118","label":"easyConfig","selected":false,"children":[]},{"value":"10115","label":"myBODAS","selected":false,"children":[]},{"value":"10252","label":"ORC2","selected":false,"children":[]},{"value":"10112","label":"RC40 Controller","selected":false,"children":[]},{"value":"10113","label":"RC30 Controller","selected":false,"children":[]},{"value":"10153","label":"Sensors","selected":false,"children":[]},{"value":"10114","label":"Ultrasonic Sensors (USS)","selected":false,"children":[]},{"value":"10121","label":"Unknown","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10065","fieldConfigId":"10173","label":"Additional System Information","description":"Please define which hardware or software version respectively workflow you are using","descriptionHtml":"<p>Please define which hardware or software version respectively workflow you are using</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What can we help you with? ","description":"Please describe your motivation, the steps to reproduce, the desired outcome and the actual outcome","descriptionHtml":"<p>Please describe your motivation, the steps to reproduce, the desired outcome and the actual outcome</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10070","fieldConfigId":"10180","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10144","label":"Belgium","selected":false,"children":[]},{"value":"10140","label":"Brazil","selected":false,"children":[]},{"value":"10136","label":"Canada","selected":false,"children":[]},{"value":"10139","label":"China","selected":false,"children":[]},{"value":"10146","label":"Denmark","selected":false,"children":[]},{"value":"10134","label":"East Europe general","selected":false,"children":[]},{"value":"10141","label":"Finland","selected":false,"children":[]},{"value":"10132","label":"France","selected":false,"children":[]},{"value":"10130","label":"Germany","selected":false,"children":[]},{"value":"10133","label":"India","selected":false,"children":[]},{"value":"10129","label":"Italy","selected":false,"children":[]},{"value":"10131","label":"Japan","selected":false,"children":[]},{"value":"10143","label":"Netherlands","selected":false,"children":[]},{"value":"10145","label":"Norway","selected":false,"children":[]},{"value":"10135","label":"South Korea","selected":false,"children":[]},{"value":"10128","label":"Spain","selected":false,"children":[]},{"value":"10142","label":"Sweden","selected":false,"children":[]},{"value":"10138","label":"UK","selected":false,"children":[]},{"value":"10137","label":"USA","selected":false,"children":[]},{"value":"10219","label":"Austria","selected":false,"children":[]},{"value":"10220","label":"Switzerland","selected":false,"children":[]},{"value":"10221","label":"Chile","selected":false,"children":[]},{"value":"10222","label":"Turkey","selected":false,"children":[]},{"value":"10223","label":"Argentina","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/37","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/37","calendarParams":{"firstDay":0,"date":"2025-04-10T13:30:02+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMThmMmM3Zi01Y2Y0LTQ1YTYtYTg5OS00NWE1NDY4MDIyNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyODU4MDIsIm5iZiI6MTc0NDI4NDYwMn0.3-m_kIyhY2STvKcYAbinsKc03JFKYMcXCx8oYH2jLIk","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"318f2c7f-5cf4-45a6-a899-45a546802274","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=support-mybodas","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0c21e88633e3c9dad986ff9a189f67c6867347dc_lout","baseUrl":"https://support-mybodas.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://support-mybodas.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"318f2c7f-5cf4-45a6-a899-45a546802274","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"25e2bfb0ebb348fa922b4928e4479e1f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}